Consultative Selling Skills
Memorable Customer Service
Location: Citywest Hotel, Dublin
Cost: Per Day: Members €200, Non- Members €250
To book your place please use the links above, or contact Amanda Creane on email or 01 2980969, places are limited please book early to avoid disappointment.
About the trainer:
Susan Madden is a highly experienced trainer, with particularly a high level of experience in the Hardware Sector. Susan holds an MSc in Human Resource Development and Performance Management and is a graduate of the Babson Strategic Planning and Retail Management Programme with the Babson School of Executive Education, (USA). In 2007 Susan developed the first major FETAC award in Retail at Level 4 and Level 6. From 2009 to 2011 Susan was responsible for the development of various FETAC Common Award Modules at levels 3, 4 and 5.
In addition Susan has worked with a number of Irish & International retail companies on bespoke consultancy based projects including the development of Standard Operating Procedures and Performance Management Systems. Susan participated in the making of the Feargal Quinn Retail Therapy series of TV programmes in 2010 & 2011. In 2012 she designed & developed Ireland’s first certified eLearning Courses with City & Guilds for the Retail Sector.