HAI members can enjoy exclusive access to the Hardware Education Hub, HAI’s dedicated online space for continued learning and development for the hardware sector.
Here you can find a growing catalogue of e-learning modules in topics including:
- New Employee Induction – for hardware retailers and merchants – ideal training for anyone new to the hardware sector
- IT & Desktop Skills – Detailed online modules covering the Microsoft Office Suite, including Excel, Word, Outlook and Powerpoint (2013 and 2016)
- Operations – Online courses in topics designed to develop and improve the day to day running of the business, including Sales, Telephone Skills and Improving Margins
- NEW: Social Media Fundamentals – This video course series covers key social media topics such as Facebook, Twitter, LinkedIn and video channels.
- NEW: Cyber Awareness – E-learning modules to help you and your team stay safe when it comes to operating online, and some of the dangers to look out for both on email and on social media.
- NEW: Personal Skills – Courses picked to help you and your employees expand your personal aptitude and confidence, covering topics including Assertiveness, Conflict Handling and Negotiating Skills
Reviews of the New Employee Induction module
e-Learning provides an accessible solution for training staff, without the need to have an employee away from the business for a day. The course introduces the concepts of the hardware business and also covers what is expected of them as employees, as well as what is expected from their employers
I found the training accessible and easy to use. It was a complete introduction for me as I came from a different sector
Reviews of the Improving Profit Margins module
I found the course good, it gave a good understanding of Margin protection which is very important.
A collection of product knowledge modules, resources and how-to videos to help business owners ensure their team have the latest information, and suppliers/manufacturers can make sure the right information about their products is going out. Product knowledge information is available for products and brands in sectors including cement, fixings & fasteners, garden supplies and plumbing.
HAI members can access detailed information about our suite of business support services, including member offers, compliance and regulation updates and research.