Training Terms and Conditions

Terms and Conditions                        

1. Booking Procedure

You can book and pay for our courses using the following methods:

We can also accept payment by cheque and bank transfer.

2. Confirmation of your Booking

Once we have processed your booking, we will send you a confirmation email with an invoice/receipt of payment. Your place on the course is guaranteed once payment has been received. Payment must be received  in advance to secure your place on the course.

We reserve the right to refuse admission to a course if payment has not been received prior to the course start date.

3. Fees Include

Course fees include tuition on the day(s) and all relevant course material, tea/ coffee/refreshments/lunch.

4. Cancellation Policy

We appreciate that the late cancellation of a course place or the withdrawal from a course by a participant may be unavoidable. In such cases, the waiver of the course fee remains at our discretion.

More than 48 Hours – Full refund

Less than 48 Hours – 0% refund

All cancellation requests should be made to HAI by  phoning 01 298 0969.

5. Refund Policy

a)       Course schedules are subject to demand and in exceptional circumstances; courses can be postponed or cancelled. Participants will be advised of the next starting dates for the same course and offered a place on this course. If this does not suit, a full refund will be offered to any participant affected.

b)       Refunds can only be made in the original tender of purchase. Online refunds will be repaid by cheque or bank transfer.

c)       In the event that you book a place and subsequently do not attend the course for whatsoever reason, no refund will be given. However, you may cancel and receive a full refund up to 48        hours before the course start date.

d)       No refund will be offered for partial attendance.

e)       If you fail to attend the course on which you are booked and have not given prior notice to HAI then the course fee will remain payable in full and no transfer will be allowed.

f)        In the event of the cancellation of a course you will be offered a choice between a full refund of any place registrations, or you also have the option of holding that credit towards a place on that course on a future date. Note that in the case of credit this can only be applied to like courses and cannot be used for other programmes, membership payments or any other HAI services.

6. Variation to the Course Programme

It may become necessary for HAI to make alternations to the content, tutors, venue or date of the course compared to the advertised programme. Participants will be notified of this if this occurs.

Transfers can be organised from one course to another when sufficient notice has been provided. However, please ensure that your chosen product/course is correct before confirming payment.


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