Managing Wrongful Arrest and Violence in Retail

Course Content

Session 1: 10am – 12.15pm
PMAV – Prevention/Management of Aggression & Violence

Learning Outcomes:
Participants will develop the skills to:

• Identify types and triggers of aggression and violence in the workplace
• Understand relevant legal frameworks (SHWW Act 2005)
• Apply the PMAV risk assessment model
• Recognise the stages of the assault cycle
• Respond appropriately and professionally to aggressive behaviour
• Prioritise personal safety and de-escalation techniques

Methodology:
This is an interactive session combining discussion, scenario-based learning, role-play, and group exercises. We create a safe space for participants to engage with real-world examples and practical strategies.

Session 2: 1.30pm – 3.45pm
WASP – Wrongful Arrest Site Prevention

Learning Outcomes:
Participants will:

• Understand the legal definition and risks of wrongful arrest
• Learn how to establish reasonable suspicion
• Gain skills to manage suspected theft incidents with discretion
• Know when and how to involve law enforcement appropriately
• Develop de-escalation techniques to prevent escalation

Methodology:
The session uses a blend of trainer-led input, group discussion, video scenarios, and case studies. There’s a strong emphasis on reflective practice and staff confidence-building.

Who Should Attend

This full-day workshop is recommended to senior managers, team leaders and business owners responsible for overseeing, managing and executing change in their organisation.