One of the highlights of the Hardware Show 2017 was the Hardware Education Hub. Located in the centre of the show floor, this was our own space dedicated to hosting a number of educational talks and seminars on a wide range of subjects tailored to the hardware/DIY industry including Credit Management, e-Commerce, Customer Service and Digital Marketing.
You can watch these talks below. For access to the presentation slides or for more information about other training and education opportunities you can visit the Hardware Education Hub. Exclusive to HAI members this is our dedicated online learning hub with a wide range of training and further education resources including e-learning modules, business support resources and product knowledge tutorials.
To find out about gaining access to the Hardware Education Hub contact us today on 01 2980969 or click here.
KEY SPEAKER: Alf Dunbar – You Are the Difference
Alf Dunbar from You Are the Difference, the first key speaker of the show, delivers a masterclass in how to deliver a great customer service culture in your business.
KEY SPEAKER: Ken Hughes – It’s Never About the Drill
Ken Hughes, one of the world’s leading Consumer and Shopper Behaviouralists, talks about bringing shopper centricity to life in DIY and points out how to reach the modern consumer in hardware/DIY.
An Intro to e-Commerce – Jeff Sheridan – Matrix Internet
Construction Product Regulations – Conor Taaffe, Homebond
Conor Taaffe of Homebond, the leading provider of structural defect cover for new homes in the Republic of Ireland, discusses key regulations in building, building control and market surveillance.
Diploma in Merchanting – John Newcomb, Builders Merchants Federation (BMF)
John Newcomb from the Builders Merchants Federation discusses the Diploma in Merchanting – a Management Development Programme that offers managers and trainee managers advanced leadership development training. HAI will be collaborating with BMF to deliver this course to the Irish market. For more information contact Annemarie Harte at HAI on 01 2980969.
HR Lessons for the SME – Tommy Smyth – Tom Smyth & Associates
Tommy Smyth from Tom Smyth & Associates covers the essentials in any company’s HR file, and takes you through key compliance and procedures to be followed.
Learning With Purpose – Mark Parrish – Cortexa Ltd
Mark Parrish from Cortexa Ltd talks about the context and purpose of workplace learning, how to deploy learning to support performance and how to deploy technology to support learning.
Maximising Online for Business – Greg Fry
Greg Fry, international digital marketing and social media coach, discusses the different elements of a winning digital marketing strategy, all aimed towards helping you maximise online for your business.
Top 10 Must Do’s in Credit Management – Declan Flood – The Credit Coach
Declan Flood, the Credit Coach, takes you through the top 10 must-do checklist to help you achieve a winning credit management policy in your organisation.