Product Specialist – Fencing Solutions
May 12, 2026
Business Development Managers
June 19, 2026
Website Soudal Ireland
About the job
Soudal is Europe’s largest independent producer of mastics, adhesives and PU foams for both the professional and private user. With more than 4800 employees, a turnover of 1.51 billion euros and 34 production sites on 5 continents, this 100% Belgian family business, founded by Vic Swerts, has grown into a global player and expert in chemical building specialties. Driven investments in R&D, a longstanding vision of innovation as well as adaptations to local market needs laid the foundation for outstanding performance.
Soudal Ireland is seeking a proactive and customer-focused Customer Service Executive to join our team based in Santry. This role is ideal for someone who thrives in a fast-paced environment, enjoys interacting with customers, and has a strong commercial mindset. You will play a key role in delivering exceptional service while supporting sales growth and maintaining strong customer relationships.
- Act as the first point of contact for customer enquiries via phone and email
- Process customer orders accurately and efficiently using SAP
- Manage and resolve customer queries, complaints, and delivery issues in a timely manner
- Maintain and develop strong relationships with existing customers
- Support the sales team in identifying opportunities to upsell and cross-sell products
- Monitor order status, stock levels, and delivery schedules to ensure customer satisfaction
- Prepare and maintain reports using Microsoft Excel
- Liaise with internal departments including sales, logistics, and finance
- Ensure all customer interactions reflect the company’s high standards of service
Profile
- Previous experience in a customer service or sales support role
- Strong SAP experience (order processing and customer management)
- Proficient in Microsoft Excel (reporting, data analysis, and tracking)
- Excellent communication and interpersonal skills
- Customer-focused with a strong sales awareness
- Ability to manage multiple tasks and work under pressure
- High attention to detail and problem-solving skills
- Team player with a positive and proactive attitude
- Experience in a fast-moving or manufacturing/distribution environment
- Familiarity with CRM systems
- Strong organisational and time management skills
Offer
- Competitive salary package
- Supportive and collaborative team environment
- Opportunities for career progression within the company
- Ongoing training and development