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  • Customer Service
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  • Sales Management
  • Supplier/Distributor
  • Telesales

Advanced Workshop on Wood Flooring

Building confidence in the wood-flooring sector. Increased confidence = Increased Sales.  This workshop is intended as a follow-on from the introductory workshop, and also for any […]

Consultative Selling Skills: Suppliers

The Consultative Selling Skills Workshop aims to equip hardware and building materials suppliers with the necessary knowledge, skills and attitude to deliver excellence in sales to […]

Creating a Profitability Culture in Your Business

This one-day workshop designed to help hardware business owners and managers create a work environment where everyone is working together to improve the profitability of the […]

Creating a Selling Environment In-Store

This one-day workshop is designed to equip hardware retailers, agri-retailers and builders merchants with the necessary knowledge, skills and attitude to deliver excellence in sales in […]

Credit Control: From Start To Finish

Credit Control: From Start to Finish is delivered by Declan Flood, The Credit Coach, and is specifically designed for hardware stores dealing with companies and individuals. […]

Customer Experience (CX)

This one-day workshop demonstrates to hardware retailers and builders merchants the impact of positive and negative instore customer experience, covering everything from the initial greeting to […]

Customer Service Excellence

“Delivering service excellence as a point of differentiation” Customer Service Excellence aims to equip hardware retail store managers and floor staff with the necessary knowledge and […]

Digital Marketing and Social Media

The Digital & Social Media one-day workshop is designed for hardware retailers and suppliers who are looking to update and upgrade their business’ marketing efforts, and […]

Digital Video Workshop

Video Marketing is a growing phenomenon in the hardware industry, and is a medium that business owners should get on board with to promote their products, […]

Email Marketing for the Hardware Industry

Email marketing is an effective way of reaching out to large groups of customers and prospects. This workshop is ideal for hardware business owners who are […]

Essential Selling Skills – Advanced B2B Selling Skills

This two-day workshop is designed to give seasoned national sales representatives and managers for hardware suppliers, distributors and manufacturers the skills to develop a blueprint to […]

Introduction to Successful Branding

The Introduction to Successful Branding workshop is designed to introduce hardware business owners to the essentials of corporate branding, giving them the tools and knowledge to […]

Introductory Workshop on Wood Flooring

Building confidence in the wood-flooring sector. Increased confidence = Increased Sales.  This one-day workshop will equip hardware retail or builders merchant staff with the product knowledge […]

Leadership and Communication Skills

This course is designed to introduce an individual into the world of supervision and leadership. It helps them to maximise their time by working to their […]

Manual Handling

Manual Handling training is designed to give participants the knowledge to conduct all manual handling tasks in a safe manner to prevent injury. This course complies with […]

Merchandising Techniques

Merchandising is an integral part of every retail business and its importance to the sector continues to grow. This one-day workshop is designed to give hardware […]

Negotiation for Results

This highly interactive two-day workshop is designed to provide hardware industry sales reps, who need to overcome objections and difficulties, with a basic comfort level to […]

Performance Managing the Sales Team

The aim of this one-day course is to equip hardware retail sales managers with the knowledge, skills and competence to realise sales targets through the effectual performance […]

SEO for the Hardware Industry

For any developing hardware business, getting your business to the top of a page in online searches is always a challenge. This one-day course covers the […]

Stock Control

Keeping accurate stock figures and ordering correct quantities of stock at the right price can be made easier – if you know how. This course is […]

Telephone Selling Skills (B2B)

This one-day course is designed to give staff and managers in hardware B2B a clear understanding of telephone sales and demonstrate the skills, attributes and knowledge […]

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